Trusted by 250+ Ops-Heavy Teams
WhatsApp groups, emails, Excel sheets, CRM — your support lives everywhere except in one place.
Without deadlines or escalation, delays pile up and service quality quietly erodes.
No one knows who’s handling what. Tickets drift, customers wait, and the blame game begins.
“Only BizMagnets real genuine WhatsApp ticketing. We have tried Fresh Desk ticketing earlier. But customer refuse to send email . We tried BizMagnets - WhatsApp ticketing, its very simple, entire customer portal is available in WhatsApp. We have replaced 500+ customer support whatsapp groups to one WhatsApp support channel .”
P.Senthil Kumar
VAMOSYS - CEO
You need one channel that works — and everyone already uses: WhatsApp.
Western setup
Works well in western countries. Not for Indian setup.
Low adoption by ground teams
Field staff, nurses, or service agents rarely check emails or log into portals regularly.
Delays & broken visibility
Requests sit unread until someone logs in. Parallel chats happen outside the system, so management never sees the full picture.
Full fledged Ticketing system
BizMagnets turns WhatsApp into your helpdesk — so every message becomes a trackable ticket with owner, SLA, and status.
CSAT on WhatsApp
Customers share feedback right inside WhatsApp — no app switch, no drop in response rates.
Seamless Integration
Connected to your CRM, ERP, or HMS. Every ticket update syncs automatically with backend systems — zero double work.
Auto-assignment, SLA tracking, and CSAT — built-in
Route tickets to the right team instantly, set deadlines, and track progress .
Close tickets with instant feedback requests in WhatsApp, tracking satisfaction and spotting service gaps early.
Use the same flow for IT, Facilities, Housekeeping, Admin. Staff choose Ticket Type → Department, and tickets route with the right SLA.
WhatsApp Ticketing
“Who’s Handling This?” Shouldn’t Be a Daily Question
WhatsApp‑native vs. bolt‑on: Built for chat-first India ops, not email workarounds.
Real ticketing vs. “just messages”: Owners, SLAs, escalations, CSAT baked in.
Closer to execution: Customers and field staff stay in WhatsApp; your ops stay in control.
Book a demo to see how it can be used for your case to maximize your marketing and sales activity by gaining insights into your current website demand.
+ Q&A Session
No Big Shift — Just Plug the Gaps.
Your system stays. We fill the operational blind spots.