BizMagnets is a ChatOps platform ...

Who needs BizMagnets?

Any mid-market team buried in WhatsApp and Excel ...

BizMagnets is ChatOps for mid-market businesses — built on WhatsApp. It turns every messy group chat, support message, and operational task into structured, trackable workflows — right inside WhatsApp. It helps growing businesses replace scattered WhatsApp chats, Excel tracking, and outdated helpdesk tools with a single, structured system inside WhatsApp. It’s ChatOps because: Conversations = Actions Every message can create a ticket, update a status, trigger a follow-up, or move a deal forward. Human + Bot collaboration Sales/support teams + automation work inside the same chat threads. Ops visibility without chaos Dashboards, auto-replies, assignments, and data sync make chat-based ops measurable and accountable. it’s on WhatsApp because: That’s where your team and customers already are. No one wants to log into 5 different tools. Everyone opens WhatsApp — but no one checks a helpdesk tool daily.

Who needs BizMagnets?

We’re built for mid-market businesses (100–2000 employees) where: WhatsApp is the primary channel for customer support and internal operations Teams are tired of juggling between chats, Excel, and email Existing helpdesk tools like Freshdesk or Zoho Desk feel too heavy or complicated There’s no in-house tech team to build custom solutions

What problems does BizMagnets solve?

1. Deliver Support on WhatsApp — Where Your Customers Actually Want It Your clients don’t want to raise tickets on web portals or send emails. They expect fast responses on WhatsApp. BizMagnets helps you deliver structured, trackable support on the channel your customers already use. 2. Give Employees Clear Ownership of Every Issue Every employee can view, manage, and resolve tickets assigned to them, right inside BizMagnets. No more confusion. No more “Who’s handling this?” Every issue has a clear owner with complete accountability. 3. Bring Structure Without Changing Customer Behavior Your customers will continue chatting on WhatsApp, just like always. But behind the scenes, BizMagnets gives your team the tools to track, prioritize, and close every issue efficiently. 4. Eliminate Scattered Tracking (Excel, WhatsApp Groups, Missed Follow-ups) Stop managing support across multiple groups and spreadsheets. BizMagnets gives you: Issue tracking Automated follow-ups Status visibility Customer feedback collection SLA tracking All within a single system. 5. Give Managers Full Visibility and Control Track open issues, monitor team performance, measure response and resolution times — all without switching tools or building custom dashboards.

Can BizMagnets integrate with my existing systems?

Yes. We connect with CRMs, ERPs, Google Sheets, custom backends, and more. If your system has an API, we can make it talk to WhatsApp.

Are you better than Freshdesk?

If your primary support channel is WhatsApp, then yes — BizMagnets is built for you in a way Freshdesk isn’t. Here’s why teams switch from Freshdesk to BizMagnets: No portals. No training needed. Your team doesn’t need to learn a new helpdesk interface. With BizMagnets, everything runs inside WhatsApp — where your customers already are. Faster response times and better accountability Every employee knows exactly which tickets they’re responsible for. Managers get real-time visibility into open issues and team performance. Built for WhatsApp-first businesses Freshdesk works well for email. But if your customers expect service on WhatsApp, BizMagnets is purpose-built for that experience.

What is BizMagnets (COO of Point of View) ?

BizMagnets helps mid-market businesses manage support, service, and field ops over WhatsApp with structured ticketing and automated workflows.

What exactly does BizMagnets do?

BizMagnets gives your customers and staff an interface on WhatsApp to raise tickets, start workflows, or update tasks — without changing how they chat. It feels like normal chat, but under the hood, everything is trackable and structured.

How is BizMagnets different from just using a shared WhatsApp inbox or chatbot?

BizMagnets brings ticketing, tasking, and workflow control into WhatsApp — so every conversation becomes a structured action. Unlike basic inboxes or bots, we convert messy chats into traceable, accountable business processes.

What is ChatOps for WhatsApp, and why does it matter?

BizMagnets is the ChatOps platform that turns WhatsApp into your business control center — giving you clarity, speed, and accountability, without changing how your teams work. It’s not another app. It’s a layer over WhatsApp that connects people and systems in real time.

ChatOps Platform for Teams Buried in WhatsApp & Excel

FAQ – Everything You Need to Know About BizMagnets

What is BizMagnets?

Who needs BizMagnets?

What problems does BizMagnets solve?

Can BizMagnets integrate with my existing systems?

Are you better than Freshdesk?

What is BizMagnets (COO of Point of View) ?

What exactly does BizMagnets do?

How is BizMagnets different from just using a shared WhatsApp inbox or chatbot?

What is ChatOps for WhatsApp, and why does it matter?