A Complete Helpdesk. WhatsApp for Your Customers.
Give customers a structured support experience inside WhatsApp. They can raise tickets, check status, close requests and rate service using interactive WhatsApp Flows — while your team manages everything through a full ticketing platform on web and mobile.
Customer Interface
Interactive WhatsApp Flows
Customers stay inside WhatsApp using structured interactive flows — no extra app or portal login.
- Raise a ticket
- View open tickets
- View resolved tickets
- Close a ticket
- Rate the experience
Team Interface
BizMagnets Web & Mobile Helpdesk
Support teams operate queues, owners, configured statuses, SLAs and CSAT inside dedicated workspaces.
Customers stay on WhatsApp. Your team gets a real helpdesk.
Chat-only support can make requests difficult to structure. BizMagnets combines the ease of WhatsApp with the accountability of a proper ticketing engine: structured ticket submission, agent ownership, team collaboration and measurable service outcomes.
For customers
No extra app or account. Use WhatsApp Flows to submit the details needed, see open and resolved tickets, close tickets and give feedback.
For businesses
Use dedicated web and mobile workspaces for teams, assignments, collaboration, ticket statuses, response and resolution SLAs, and CSAT.
01 / CUSTOMER EXPERIENCE
A self-service support desk inside WhatsApp
When a customer starts a support conversation, BizMagnets can present a WhatsApp Flow instead of relying on loosely written messages. The customer selects the task and completes a structured form. This reduces incomplete requests and ambiguity before a ticket reaches the support team.
Raise a ticket
Enter the necessary issue details in an interactive WhatsApp form and submit a complete request.
View open tickets
Find previously raised issues that still need action.
View resolved tickets
See requests marked resolved.
Close a ticket
Complete the support cycle from WhatsApp, according to configured workflows.
Rate the experience
Provide customer-satisfaction feedback through WhatsApp.
Why structured forms matter
A form is intentional: it avoids treating a half-written chat message as a complete support ticket. WhatsApp is the customer interface; the ticketing workflow is managed by BizMagnets.
02 / SUPPORT OPERATIONS
Full ticketing power for your support teams
Behind the WhatsApp experience is a ticketing engine designed for actual support operations. Multiple teams can handle issues, tickets can be assigned to individual agents, and colleagues can collaborate to resolve them.
Teams and assignments
Organize support across multiple teams. Route and assign tickets to responsible individuals; keep ownership visible.
Collaboration
Agents work together on customer issues while maintaining the ticket context and follow-up history.
Ticket lifecycle
Track tickets across configured operational statuses from initial submission through closure.
Web workspace
Manage queues, review ticket details, assign owners and update statuses from a dedicated desktop helpdesk view.
Mobile access
Business users work from dedicated web and mobile interfaces, while customers stay entirely on WhatsApp.
Track commitments, not just conversations
Measure service-level expectations separately for first response and final resolution, with overdue queues and post-support CSAT visibility.
Response SLA
Monitor how quickly a support request is acknowledged.
Resolution SLA
Track how long it takes to actually resolve the issue.
Overdue visibility
Overdue status helps teams see where commitments need attention.
Customer satisfaction (CSAT)
Collect CSAT after support and review feedback alongside operational ticket outcomes.
03 / PRODUCT VALUE
One experience for customers. One operational system for teams.
| Customer sees in WhatsApp | Support team sees in BizMagnets |
|---|---|
| A structured form to raise an issue | A complete, trackable ticket with the submitted details |
| Open and resolved ticket options | Ticket queues, ticket history and current status |
| Ticket closure controls | Defined resolution/closure workflow |
| Customer rating flow | CSAT feedback associated with support outcomes |
| Familiar WhatsApp interface | Dedicated web and mobile ticketing workspace |
Who this is for
Businesses that already provide customer support over WhatsApp and need the structure of a helpdesk: clear ownership, team-based handling, documented progress, service deadlines and customer feedback. The customer experience remains WhatsApp-only; the business receives professional support management tools.
Not a WhatsApp chatbot with a ticket label
A chatbot mainly handles conversations. BizMagnets combines structured WhatsApp self-service with a full ticketing engine, dedicated agent workspaces and operational controls. The difference is accountability from request through resolution.
How support flows from start to finish
Each request follows a clear operational sequence between WhatsApp Flows and the BizMagnets helpdesk.
Customer starts on WhatsApp
The customer initiates a support interaction inside WhatsApp without installing a new app.
WhatsApp Flow collects the issue
An interactive WhatsApp Flow presents the support task and gathers required ticket details.
BizMagnets creates/routes the ticket under configured rules
The submitted form becomes a structured ticket routed to the right team or owner.
Team collaborates and resolves
Agents track status, collaborate on context and monitor response and resolution SLAs.
Customer checks status, closes or rates via WhatsApp
The customer views open or resolved tickets, completes closure and submits CSAT feedback.
04 / COMMON QUESTIONS
Frequently asked questions
Do customers need to download an app?
Do support agents also work inside WhatsApp?
Can different teams and agents collaborate on a ticket?
Does BizMagnets track both response and resolution SLAs?
Can customers check or close tickets and give ratings in WhatsApp?
A complete helpdesk, without a new customer app
Give customers a simple WhatsApp experience - and give your team the tools to run a dependable support desk.
Explore the broader WhatsApp Business API Platform