Built for COOs
Does what HIS can’t — bridging people, processes, and systems in real time, all on WhatsApp. Complements your HIS and digitizes hospital workflows in days, not months.
People, processes, and backend systems (HIS/QMS) run in silos — no shared visibility, no real-time response.
80% of hospital operations still happen outside the HIS — on personal WhatsApp, phone calls, and registers.
It’s not IT’s fault — hospital operations evolve faster than any system can. ChatOps helps both teams move together, in real time.
Don’t just take our word for it — others like you are already winning with ChatOps for Healthcare..
“BizMagnets - ChatOps for Healthcare helped us simplify workflows through WhatsApp Flows , ticketing and digital forms. After testing BizMagnets at one center, we are now implementing it across all centers. ”
Mr G.Srinivasan
Founder & CEO , Athulya Senior Care
Tickets, Metrics, Actions From Bedside/ Service Floor to Boardroom.
Fragmented Work
Staff use personal WhatsApp, phone calls, and paper registers — updates vanish, no closure.
Blind Spots
Department heads wait for daily reports, teams spend hours compiling them — and still end up with mismatched data and lost time.
IT (vendor) Dependency
Every new SOP or escalation flow needs IT change requests and delays.
100s of WhatsApp groups and Excel Trackers
Managers are always last to know. Team react too late when someone shout. COOs playing detective just to find who’s on it
Reactive Ops
Teams respond after problems occur — discharge delays, missed escalations, late follow-ups. Patients waiting because someone forgot to reply.
HIS-Integrated Unified Actions
HIS remains the system of record. ChatOps acts on its triggers — converting updates into WhatsApp workflows that are tracked, assigned, acknowledged, and auto-closed.
Real-Time Visibility
Every service issue (Maintenance, Housekeeping, Nursing, IT, etc.) becomes a digital ticket - with ownership, timestamps, and TAT alerts on WhatsApp. No manual tracking, no missed follow-ups.
Custom Workflows for Department Operations
Define and automate your internal workflows — from Equipment Requests and Patient Transfers to OPD Queue Management — all inside official WhatsApp (ChatOps). Approvals, updates, and closures are timestamped and tracked.
Proactive Command Center
Live alerts and EOD reports show which ward, department, or process is lagging — in real time.
Bridge your HIS and people — so every update becomes action, and every action becomes visible.
-> Patient discharge initiated
-> Lab report delayed beyond TAT
-> Billing or approval status not updated and much more.
-> Every 4 hours: collect bed status
-> Daily: Push EOD checklist to departments
-> Weekly: Send Exceptions report, non-compliances and much more.
-> Patient raises request or books appointment
-> Nurse or staff reports issue or exception
-> Manager starts escalation or audit and much more.
100% digitization. AI ready.
You’ve Invested in ERP, CRM, HIS — It’s Time They Deliver. BizMagnets connects your chats to your systems — so work flows faster, cleaner, and your business becomes AI-ready by default.
No more group chats — every task becomes a trackable workflow.
Updates go from WhatsApp to ERP/HIS automatically — no double work.
Who did what, when, and why — no more finger-pointing.
Your tools stop sitting idle. They start delivering results and AI ready.
Book a demo to see how it can be used for your case to maximize your ops, support and service activity by streamlining processes and workflows.
+ Q&A Session
No Big Shift — Just Plug the Gaps.
Your system stays. We fill the operational blind spots.
Our goal isn’t to sell software. It’s to solve real operational chaos with measurable results.