WhatsApp Ticketing & Automation for Healthcare
Turn patient inquiries into tracked tickets. Automate appointment booking. Streamline internal workflows. All on your hospital's own WhatsApp Business number.
Someone messaged about a lab report. Someone else asked about side effects. Both messages buried in a group with 200 unread messages. Nobody knows who's handling what.
Staff copy-paste appointment requests into spreadsheets. Confirmations go out late — or not at all. No-shows pile up because reminders depend on someone remembering.
Housekeeping requests, equipment issues, maintenance alerts — all floating in WhatsApp threads. No ownership. No timestamps. No way to know if it got done.
Single layer connecting patients, staff, systems, and compliance. 100% last mile digitization.
“A very good platform for whats app based workflows. Efficient team and very responsive. Kudos to the whole team!”
Athulya Senior Care
Dr Karthik
BizMagnets runs on YOUR hospital's WhatsApp Business number. You own the WABA. You own the data. We just add the structure.
Approvals Go Missing
Tasks that require approvals — like diet changes, extended stays, extra billing, reimbursements — get sent on chat and delayed.
No System to Raise Non-Clinical Requests
Nurses, ward staff, or admin teams often don’t have a proper system to raise small but important requests
Maintenance Issues Get Ignored
“AC not working in Room 308.” “Wheelchair missing on 2nd floor.” These get reported on WhatsApp — and get buried instantly.
Chat → Ticket (Incidents too)
“Patient 402 needs linen.” → Ticket. “Oxygen cylinder missing.” → Incident report (NABH-ready).
WhatsApp Form → Workflow
They fill a WhatsApp form → Workflow auto-triggers the internal approval flow →HMS/QMS updated with audit trail.
Checklists → Compliance
Fire safety, infection control, waste management, housekeeping… With workflows, every checklist is time-stamped, assigned, and closed. No more “I thought someone else did it.” — it’s all documented for NABH audits.
It complements them by capturing the 80% of frontline ops they miss, while integrating seamlessly to keep records unified. Digitize Every Non-Clinical Workflow — Without Adding More Apps
Patient fall in Ward 5” → becomes a trackable incident with root-cause, corrective action, and closure
Replace Excel checklists and verbal requests with smart flows
“Discharge Checklist” → ticked inside WhatsApp, viewable by nursing + admin
Automate repetitive, approval-heavy processes that waste time
Insurance pre-auth submitted via WhatsApp → goes through doctor > billing > TPA → auto-logged
No app for patients to download
BizMagnets brings structure, speed, and accountability to the way hospitals actually run — via WhatsApp. No logins. No learning curve. Proofs are created instantly.
Recover 1000s of Man-Hours Lost to Follow-Ups
Reduce Operational Errors by 80%
Achieve 100% Last-Mile Digitization
Built for COOs Who Want Visibility & Speed
Book a demo to see how it can be used for your case to maximize your compliance naturally by stream lining non-clinical chaos.
+ Q&A Session
No Big Shift — Just Plug the Gaps.
Your system stays. We fill the operational blind spots.