SLA Compliance & Audit Trails for FM
BizMagnets gives your mobile workforce a simple WhatsApp button — and your ops team real-time SLA dashboards, escalations, and audit-ready compliance trails.
Issues sit in WhatsApp groups until the client loses patience. By then, SLAs are already broken.
Semi-skilled staff skip updates, supervisors fill Excel later. You see stories, not reality — until penalties hit.
No structured logs means every ISO/client audit is a scramble through chats and spreadsheets — stressful and error-prone.
Athulya Senior Care manages 9 facilties like mini-cities — with FM ops across housekeeping, F&B, and safety. ChatOps made them audit-ready, saving 9,800 man-days annually.
““With BizMagnets, we digitized all support workflows inside WhatsApp. Room readiness, discharge checklists, and safety audits are now SLA-driven — saving over 9,800 man-days a year.” — CEO, Athulya Senior Care”
G. Srinivasan
Founder-CEO
You’ve got ERP, CAFM, and daily reports. But frontline work still runs on WhatsApp groups and Excel sheets — that’s where control breaks.
Semi-skilled Staff Won’t Learn New Apps
Every extra login is resistance. Portals gather dust, while real work flows back to WhatsApp.
Supervisors Patch Reports at Day-End
Instead of live updates, you get “cooked” Excel sheets — hiding delays until clients scream.
Discipline Fails. You Take the Blame.
When staff skip steps, you face SLA breaches and escalations. Clients don’t care who’s fault — they call you.
One-Tap WhatsApp Actions
Staff just press “Work completed” or reply in chat. No training. No app fatigue.
Real-Time Updates, Not Post-Facto Reports
Housekeeping rounds, safety checks, handovers — digitized in WhatsApp with photos, time-stamps, and GPS. Audit logs ready on demand.
Built-In Ownership & Escalations
Every task has a clear owner. Missed deadlines escalate automatically. Discipline becomes system-driven, not personality-driven.
Complaints, checklists, handovers, escalations — every frontline task now structured, tracked, and auditable right where work happens.
Semi-skilled staff don’t need portals or apps. A simple “Work Completed” button in WhatsApp updates dashboards instantly — zero rework, zero excuses.
No more manual chasing. If tasks slip, supervisors and managers are alerted automatically. Every action is time-stamped and logged for effortless audits.
Connect to CAFM, ERP, or client dashboards. Keep WhatsApp as the staff interface, while your systems get real-time, accurate data.
100% Last Mile Digitization. AI Ready.
BizMagnets turns frontline FM work into structured, SLA-driven workflows. You don’t just cut escalations — you gain audit-ready, scalable operations.
Structured Ops Without Changing Staff Habits
Audit-Ready Checklists & Inspections
Fewer Escalations. Faster Outcomes. Happier Clients.
COO finally gets control. FM Head finally gets weekends back. CEO finally gets peace of mind.
Book a demo to see how it can be used for your case to maximize your support and service activities.
+ Q&A Session
No Big Shift — Just Plug the Gaps.
Your system stays. We fill the operational blind spots.