ChatOps for AMC & Services
From coffee machines to lifts, HVAC, and mission-critical industrial equipment — BizMagnets turns WhatsApp into your service control system. Every customer issue becomes a ticket with SLAs, escalations, and service logs, giving OEMs and AMC teams real-time visibility and audit-ready proof of service.
Whether it’s a corporate client’s lift or a consumer’s water purifier, requests get buried in WhatsApp groups. Ops leaders have no central visibility — until it’s too late.
Missed escalations and delayed responses lead to breaches, contract penalties, and unhappy customers.
Without structured logs, photos, or closure reports, it’s impossible to prove service delivery. AMC teams end up firefighting instead of building trust.
Managing 25,000+ fuel sensors across 1,000+ fleet operators was chaos. Service requests were buried in WhatsApp groups, and SLA tracking was almost impossible.
“ With BizMagnets, every request is now a ticket with escalation paths and closure proof. Our teams get real-time visibility, and our clients get the confidence that we’re always on top of service.”
P.Senthil Kumar
CEO
You’ve got ERPs, service portals, and field reports. But day-to-day service calls still flow through WhatsApp and Excel — that’s where control slips.
Customer Requests Vanish in Chats
WhatsApp groups are noisy, tickets get missed, and callbacks never happen. By the time you hear, it’s an escalation.
SLAs Breach Silently
Supervisors scramble in Excel. There’s no live visibility — breaches pile up until penalties land on your desk.
No Proof of Service Delivery
Clients ask: “Was it fixed? Show me the log.” Without structured records, trust erodes and contracts are at risk.
One-Tap WhatsApp Updates
Technicians just reply “Work completed” or upload a photo. No new app, no training curve.
Live SLA Dashboards
Every service request becomes a ticket with SLA timers, escalations, and status visibility. You see issues before clients complain.
Audit-Ready Service Logs
Closure proof, time stamps, and field updates are auto-collected. Renewals get easier, compliance becomes effortless.
Not more software. Not another portal. Real control, where work actually happens.
No more “forwarding to the group.” Each WhatsApp message is auto-tagged, tracked, and assigned with SLA timers.
Deadlines don’t whisper, they scream. Missed callbacks auto-escalate up the chain — before clients do.
Technicians reply “Work Done,” drop a photo, or voice-note. GPS, time, and service logs auto-attach.
If you’re a COO, Service Head, or AMC Manager who:
Runs field teams across multiple cities,
Struggles with SLA breaches and client escalations,
Needs audit-ready proof of every service call...
Then BizMagnets - ChatOps for AMC & Services is built for you.
Book a demo to see how it can be used for your case to maximize your AMC support and service activities.
+ Q&A Session
No Big Shift — Just Plug the Gaps.
Your system stays. We fill the operational blind spots.