Only BizMagnets Delivers Genuine Native WhatsApp Ticketing
8/14/2025
Introduction: Cutting through the noise
Everywhere you look, SaaS companies claim to offer “WhatsApp ticketing.”
But look closer — most are:
- Chatbots disguised as ticketing
- Helpdesk software with a WhatsApp plug-in
- Or the reverse — WhatsApp integration into a helpdesk
The result?
Your operations team still has to switch apps, re-enter data, or depend on clunky middleware.
BizMagnets is different. We’ve built the only genuine, native WhatsApp ticketing system — where tickets are created, tracked, and closed inside WhatsApp itself, seamlessly connected to your ERP/CRM.
And Athulya Senior Care is proof.
Case Study: Athulya Senior Care’s Challenge
Athulya Senior Care runs:
- 9+ locations across South India
- Services: Assisted living, mind & memory care, home care, and more
- Staff, residents’ families, and operations teams spread across multiple cities
The problem:
Before BizMagnets, Athulya handled service requests via:
- An internal portal (CMFS) — requiring logins, manual ticket entry
- WhatsApp groups for quick communication — but no structured tracking
- Phone calls — often undocumented
This meant:
- Delays in updating tickets
- Lost information between WhatsApp and the portal
- Zero real-time visibility for managers
The BizMagnets Solution
We deployed native WhatsApp ticketing at Athulya:
- No new apps for staff or families — everything happens in WhatsApp
- Tickets instantly created from any WhatsApp chat
- Automatic syncing with internal systems
- Status updates delivered back into the same WhatsApp conversation
No chatbots. No juggling between portals and messages. Just smooth, native workflows.
Impact at Athulya
Since implementing BizMagnets, Athulya has:
- Eliminated manual ticket logging — saving hours every week
- Reduced missed follow-ups and escalations by over 80%
- Improved response time by 35–40%
- Increased visibility for management across all locations
Why This Matters
Native ticketing means:
- No learning curve — your team already knows WhatsApp
- No app switching — zero context loss
- No middleware failures — built directly on WhatsApp Cloud API
- Faster adoption — teams actually use it
Get the Full Story
Our full white paper includes:
- Detailed before/after workflow diagrams
- Competitive comparison table
- Video walkthrough of the solution in action
📥 Download the White Paper (Free — instant access)
Final Word
If you’re running operations over WhatsApp today, you have two choices:
- Keep patching together bots and integrations
- Or switch to the only native WhatsApp ticketing system that works at scale — BizMagnets.
📞 Book a Demo | 📥 Download the White Paper
More detailed analysis available in this blog
Author:
Prasanna K Ram
Founder-CEO - BizMagnets - The ChatOps for WhatsApp platform
https://x.com/chatOpsWhatsApp
https://www.linkedin.com/in/prasannakram/