ChatOps for Healthcare Moves from BizMagnets.ai to ChatOps.health
12/27/2025
A Formal Handover
Today, we’re formally transitioning the “ChatOps for Healthcare” narrative, keyword ownership, and product focus from BizMagnets.ai to a new, healthcare-only platform: ChatOps.health.
This blog post marks a clear separation of scope and the official launch of ChatOps.health.
Why This Change Was Necessary
Hospitals don’t have a software problem.
They have a real-time coordination problem.
Discharge delays rarely happen because a system is missing. They happen because multiple departments—Billing, Nursing, Pharmacy, TPA/Insurance, Diagnostics, Radiology, and Summary—must act in sequence, with ownership and timing, often across shifts.
Generic WhatsApp automation or ticketing tools can support communication, but they are not designed to orchestrate hospital operations.
That realization led to a focused decision:
- Separate horizontal automation from vertical healthcare operations
- Build a healthcare-only system of action
- Start with the most painful, measurable workflow: patient discharge
Introducing ChatOps.health
ChatOps.health is a WhatsApp-native System of Action for hospitals, built specifically for operational coordination.
What it does today
Predictable Discharge Coordination
ChatOps.health orchestrates every department involved in discharge using structured WhatsApp workflows that provide:
- Clear ownership per task
- Defined timelines and SLAs
- Automated reminders
- Escalations when delays occur
- Zero new apps or training
WhatsApp is only the interaction layer.
All operational data is structured, auditable, and governed in the backend.
What Happens to BizMagnets.ai
BizMagnets.ai continues to exist and grow, including within healthcare—but with a clearly defined scope.
BizMagnets.ai will continue to support healthcare organisations for horizontal WhatsApp use cases, such as:
- Internal ticketing (IT, HR, Facilities)
- Scheduling and reminders
- Generic WhatsApp automation
- Non-clinical workflows
However, core hospital operational workflows—starting with discharge coordination—are now exclusively built, positioned, and evolved at ChatOps.health.
This ensures clarity for customers, teams, and search engines.
Positioning Going Forward
ChatOps.health
Built for COOs
Your System of Action on WhatsApp
Silent problems. Loud consequences. ChatOps ends both.
What’s Next
- Expansion of discharge coordination pilots
- Rollout of adjacent hospital workflows such as doctor rounds follow-ups, lab sample pickup, radiology coordination, bed readiness, and patient transfers
- Publishing real operational benchmarks from Indian hospitals
If discharge delays are still being managed through calls, spreadsheets, and informal WhatsApp groups—with no ownership or visibility—ChatOps.health exists to close that gap.
This transition is intentional, permanent, and complete.
BizMagnets vs ChatOps.health: Choose the Right Tool
We know this creates a choice. Let us make it simple:
Choose BizMagnets if you need:
✅ General healthcare workflows (nursing tasks, equipment requests, patient transfers)
✅ Multi-industry ChatOps for WhatsApp (real estate, retail, services)
✅ Support ticketing and field operations
✅ Appointment booking and OPD management
✅ Staff scheduling and internal workflows
BizMagnets is your all-purpose ChatOps platform.
Choose ChatOps.health if you need:
✅ Discharge coordination specifically
✅ Reduce discharge TAT by 40-60%
✅ Eliminate bed blocking
✅ Multi-department discharge orchestration
✅ Real-time visibility into discharge bottlenecks
✅ Automated escalations for discharge delays
ChatOps.health is your discharge specialist.
Can you use both?
Absolutely.
Many hospitals use:
- BizMagnets for general operations (nursing, equipment, housekeeping requests)
- ChatOps.health for discharge coordination specifically
They integrate. They don't overlap. They complement each other.
Ready to transform discharge coordination?