Your team already works on WhatsApp. Now make it accountable.
Native WhatsApp Ticketing, Scheduling & Workflow Automation
Every message becomes a ticket. Every booking gets tracked. Every workflow has an owner. All inside WhatsApp — where your team already works.
Messages without owners
Customer requests sit in group chats. Nobody knows who's handling what. Things fall through the cracks daily.
Bookings without systems
Appointments happen over chat. Confirmations are manual. Reminders depend on someone remembering. No-shows pile up.
Workflows without visibility
Approvals, handoffs, escalations — all buried in chat threads. Managers find out about delays after customers complain.
“BizMagnets brought structure to our WhatsApp communication — ticketing, forms, and workflow automation. After piloting at one location, we rolled it out company-wide. ”
Mr G.Srinivasan
Founder & CEO , Athulya Senior Care
From chat chaos to operational clarity
See what changes when WhatsApp gets structure.
Before
Scattered conversations
Customer messages spread across personal phones, group chats, and individual inboxes. No single source of truth.
Manual scheduling
Appointments booked via back-and-forth messages. Confirmations copy-pasted. Reminders sent when someone remembers.
Invisible workload
Managers have no idea how many requests came in, who handled them, or how long it took. Reporting means asking around.
Reactive firefighting
Problems surface when customers escalate. By then, the damage is done. No early warning system exists.
Zero accountability
"I thought you were handling it." No ownership, no timestamps, no trail. Finger-pointing replaces problem-solving.
After
Unified ticket inbox
Every customer message becomes a ticket with owner, status, and deadline. One dashboard for your entire team.
Automated scheduling
Customers book directly in WhatsApp. Calendar syncs automatically. Confirmations and reminders go out without manual work.
Real-time dashboards
See ticket volume, response times, team performance, and bottlenecks — live. No end-of-day report compilation.
Proactive alerts
SLA breaches trigger escalations before customers notice. Managers get notified when things slip — not after.
Complete audit trail
Who did what, when, and why — all logged. Every message, every action, every handoff is timestamped and traceable.
Three capabilities. One platform.
Everything you need to run structured operations on WhatsApp.
Native WhatsApp Ticketing
- Auto-ticket creation from messages - Assignment and ownership tracking - SLA monitoring and alerts - Escalation rules - Resolution tracking and reporting
Native WhatsApp Scheduling
- In-chat appointment booking - Google & Outlook calendar sync - Automated confirmations - Reminder sequences - Reschedule and cancellation handling
Workflow Automation
- Visual workflow builder - Conditional routing logic - Multi-step approval chains - Cross-team handoffs - CRM/ERP integrations
Connects to your existing stack
BizMagnets works with the tools you already use. No rip-and-replace.
You don't need a 6-month implementation or a dedicated IT team. BizMagnets gets your WhatsApp operations structured in days — not quarters.
No more group chats — every task becomes a trackable workflow.
Updates go from WhatsApp to ERP automatically — no double work.
Who did what, when, and why — no more finger-pointing.
Your tools stop sitting idle. They start delivering results and AI ready.
See it in action
30 minutes. No slides. Just a live walkthrough of how BizMagnets can work for your specific use case.
- In the 30-minute call, we'll:
- Overview of the features needed for your use case
- - How ticketing, scheduling, and automation apply to your business
+ Q&A Session
No Big Shift — Just Plug the Gaps.
Your system stays. We fill the operational blind spots.
Still stuck in personal WhatsApp, Excel & Siloed Systems?
Our goal isn’t to sell software. It’s to solve real operational chaos with measurable results.