Redefine WhatsApp for Customer Support
Harmonize Team Effort & Automate Support Workflows
Cost Efficiency
Dramatically reduce operational costs by automating standard customer interactions.
Instant Assistance
Operates round-the-clock to ensure no customer query goes unanswered, regardless of the hour.
Scale Your Reach
Manage an immense volume of inquiries without needing to expand your team.
Increase Customer Satisfaction
Quick and precise answers boost customer trust and loyalty.
WhatsApp Business API for Customer Service
In today’s fast-paced digital age, customers expect immediate and personalized support. WhatsApp, with its ubiquitous presence, has emerged as the preferred communication channel for businesses and consumers alike. At BizMagnets, we’ve harnessed the power of WhatsApp Business API to create a robust customer support solution that not only meets but exceeds these expectations.
Experience the Power of WhatsApp Automation
Did you know?
Businesses using automated customer service report a 30% increase in customer satisfaction and a 25% reduction in support costs.
Support Ticketing System in WhatsApp
Transition seamlessly from automated chats to human interaction with our Smart Support Inbox. This integrated system turns incoming queries into trackable tickets, ensuring that every issue is addressed and resolved promptly. It’s designed to handle and categorize queries efficiently, thereby enhancing the customer support process
Capabilities of Our Ticketing System
Efficient Query Management
Automatically convert messages into tickets with the ability to track, categorize, and prioritize.
Ticket Tracking
Every inquiry is automatically converted into a ticket, ensuring systematic tracking and handling.
Prioritization
Tickets can be categorized and prioritized based on urgency and complexity, allowing your team to address critical issues first.
ERP/CRM Integration
Synchronize seamlessly with your existing customer relationship management systems for consistent data across platforms.
Performance Analytics
Monitor and analyze resolution times and customer satisfaction to continuously refine your support processes.
Smart Support Inbox
- Conversation history: Access past interactions for better context
- Internal notes: Collaborate with team members without leaving the chat
- Canned responses: Save time with pre-written replies for common questions
- Performance analytics: Monitor agent productivity and customer satisfaction
Appointment Booking
- Self-service booking: Allow customers to choose available time slots
- Automated reminders: Reduce no-shows by up to 40%
- Calendar integration: Sync with popular calendar apps
- Custom booking forms: Collect relevant information during the booking process
WhatsApp Support CRM
- Customer profiles: Access comprehensive customer information at a glance
- Interaction history: View past conversations, purchases, and support tickets
- Segmentation: Group customers based on behaviour and preferences
- Proactive outreach: Send targeted promotions and follow-ups
Why choose our WhatsApp Business Suite?
Seamless integration
Get up and running quickly with our user-friendly platform
Scalability
Our solution grows with your business, from startups to enterprises
Data security
Rest easy knowing your customer data is protected with end-to-end encryption
Continuous innovation
Stay ahead of the curve with regular feature updates
