Move Beyond WhatsApp Groups with Support Magnet
Still managing support through 100s of WhatsApp Groups?
Transform your customer service experience with Support Magnet — the intelligent help desk built on WhatsApp. Automate common queries, track every issue, and close support tickets faster all in one place.
Most loved by 1000+SMEs & Mid-Market Enterprises
Solving the Top Pain Points for Support Teams
1.Client Escalations Not Reaching You?
When important issues don’t get noticed or handled quickly, customers get frustrated.
The Solution: Support Magnet tracks every escalation automatically and makes sure it gets resolved fast, so customers stay happy.
2. Act Before Clients Post Negative Reviews on Google
If customers feel ignored or their problems aren’t solved, they might post negative reviews online, hurting your reputation.
The Solution: Support Magnet uses AI chatbots to reply instantly and send automatic updates, keeping customers informed and preventing bad reviews.
3. Support Teams Struggling to Prioritize Work?
When there are many support requests, it’s hard to know which ones to handle first, causing delays and unhappy customers.
The Solution: Support Magnet automatically sorts and prioritizes tickets so your team can focus on the most urgent problems first.
4.Clients Are Uncomfortable with Email Support
Many customers find email slow and impersonal, which makes them unhappy with the support they get.
The Solution: Support Magnet lets you support customers on WhatsApp, a faster and more personal way to communicate that customers prefer.
Intelligent Automation to Scale Effortlessly
All inquiries centralized into one inbox with instant AI-powered chatbot replies, even outside business hours.
Support Ticketing System
Every conversation is auto-converted into a trackable support ticket, with follow-ups until resolution.
Real-Time Updates & Notifications
Keep them informed at every stage with automated status updates, building trust and loyalty.
Customizable Workflows
Create rule-based responses tailored to your business needs.
