Client Overview
If you’re in Chennai, you’ve probably heard of Welona Clinic, they’re the go-to for top-notch skin care, hair treatments, and weight management. With a team of expert dermatologists and nutritionists, they’re all about giving you personalized wellness solutions that work.
Serving over 2,800 patients every month across their multiple locations, Welona’s got the experience and the know-how to help you look and feel your best. Whether it’s anti-aging treatments or a weight loss plan that fits your lifestyle, they’ve got you covered!
Challenges Faced by Welona with Gupshup
Cost Unpredictability
- Surprise monthly maintenance fees that caught them off guard
- Hidden charges for even basic features
- Expensive per-user pricing, turning costs into a headache
Operational Hurdles
- Appointment scheduling was a chaotic guessing game
- Key patient communications were missed, leading to confusion
- Emails went undelivered, leaving patients in the dark
Technical Limitations
- Integrations were like an expensive obstacle course
- Meta fees felt like a mystery with no answer key
- Support was “missing in action” right when they needed it most
Business Impact Before BizMagnets
Before BizMagnets came along, Welona Clinic’s communication setup was, well, a bit of a mess. Here’s what they were dealing with:
- Customer Communication Headaches
- Almost half the appointments needed a manual follow-up (not exactly efficient).
- A good chunk of messages went unread by patients, no wonder things were chaotic.
- Average response time? Over 4 hours. By then, patients could’ve found a new clinic!
- Operational Chaos
- Staff spent 20% of their time just trying to schedule appointments manually.
- Keeping patients engaged was hit-or-miss, especially with their outdated tools.
- Juggling multiple communication channels left operations feeling all over the place.
- Cost Management Woes
- Monthly bills? Total surprise every time, hidden charges!
- Per-user fees kept rising, which meant scaling was turning into a budget nightmare.
- Integration and maintenance fees stacked up, making things way more expensive than they’d signed up for.
Long story short: Welona’s old setup (Gupshup) led to slow responses, unpredictable costs, and patient frustration. It was time for a change, and that’s where BizMagnets stepped in.
Welona + BizMagnets - Kicking Things Off Strong with Whatsapp Business API Implementation
Welona was cruising along with Gupshup, thinking they had communication all figured out. But then, bam! They started hitting communication issues left and right, like an unexpected pop quiz. Suddenly, they’re like, “What’s going on? We need a fix!” That’s when BizMagnets swooped in, the superhero of WhatsApp messaging platforms, ready to save the day.
When BizMagnets entered the picture, it wasn’t just another “service” it was the secret sauce Welona needed. Here’s how it went down:
Unified Communication Platform
- Automated appointment scheduling for smoother workflows
- Instant patient notifications for quick updates
- Two-way messaging for clear, responsive communication
Transparent Pricing Model
- Simple, clear annual platform fee.
- Zero hidden charges just straightforward billing.
- Predictable scaling costs without surprise fees.
Seamless Integration
- Quick, easy implementation without extra costs.
- Built-in customization options tailored to healthcare.
- No additional development costs or tech headaches.
We kicked things off with a 14-day free trial with no fine print, just full access to every feature for them to try. Then came transparent pricing: one simple annual fee, no surprise charges, and no per-user fees for the first year. This made scaling easier and more predictable, without any of the “sticker shock” they’d experienced before.
With integration made a breeze, BizMagnets fit seamlessly into Welona’s operations, bringing their healthcare-focused needs to the forefront. After a tailored demo and a quick trial that felt more like a joyride, Welona saw firsthand how BizMagnets could turn their communication headaches into smooth sailing.
Implemented Customized Solution For Healthcare
Want to hear something wild? Remember Welona’s old communication system? It was about as reliable as a chocolate umbrella in a rainstorm. But then BizMagnets came along and BAM! total transformation.
Let Me Spill The Tea On What Happened
Here's how BizMagnets stepped up every aspect of Welona's communication and operations:
Patient Communication
- Appointment Reminders? Set and sent through WhatsApp no more missed bookings!
- Treatment Follow-ups? Right on time, keeping patients on track without lifting a finger.
- Prescription Notifications? Streamlined, so patients are always in the know.
- Health Tips & Updates? Delivered straight to patient inboxes, creating a seamless patient experience.
Business Operations
- Automated Scheduling? Handled efficiently, so staff can say goodbye to scheduling headaches.
- Patient Feedback Collection? Easier than ever patients can share their thoughts with a click.
- Emergency Notifications? Sent quickly, ensuring patients stay informed in critical moments.
- Secure Document Sharing? Now confidential and easy, safeguarding patient trust.
Marketing & Growth
- Promotional Campaigns? Ctwa ads Reaching patients without getting lost in spam hello, engagement!
- Service Announcements? Instantly communicated, keeping patients updated on new offerings.
- Patient Education Content? Delivered with ease, enhancing patient care and trust.
- Loyalty Program Updates? A breeze to share, helping build long-term relationships.
With BizMagnets, Welona’s communication became not just efficient but impactful across all fronts.
How BizMagnets Won Welona Over
With BizMagnets, it wasn’t just about messages, it was about building trust fast. Our continuous support guided Welona smoothly through every step, turning their skepticism into confidence.
They were doubtful at first (I mean, who hasn’t heard more promises than a politician during election season?), but after a quick demo and trial, they were sold faster than hand sanitizer during the flu season. Just like that, Welona went from chaotic communication to a streamlined, VIP experience for their customers.
Did Welona Just Become That Healthcare Icon?
Welona was struggling with their old communication setup, feeling like they were “sending a text and hoping it gets through.
But plot twist! BizMagnets entered the game and suddenly!
Welona went:
From: “Did anyone get my message?”
To: “Message delivered and SERVED”
No cap – we’re talking:
- Zero drama with fees (because who needs that energy?)
- Communication smoother than your favorite skincare routine
- Patient satisfaction is higher than your coffee order standards
Welona said “Thank you, next” to their old system and leveled up with BizMagnets. Now they’re giving the main character energy in the healthcare game. And that’s one period!
BizMagnets' Impact On Welona's Results
After switching to BizMagnets, Welona saw significant improvements across key performance metrics:
Monthly Performance Metrics
Patient Engagement:
Message open rates saw a significant improvement, missed appointments were dramatically reduced, and response times were three times faster, enhancing overall communication.
Operational Efficiency:
Manual scheduling was greatly reduced, communication costs dropped, and daily administrative work was cut by 4 hours, streamlining operations significantly.
Business Growth:
Repeat appointments increased, patient referrals saw a noticeable boost and patient satisfaction improved, leading to stronger customer retention.
Overall Gains:
Technical issues were minimized, appointment booking rates increased, chatbot interactions improved, message response times became faster, and patient retention experienced a considerable boost.
BizMagnets helped Welona enhance operations, reduce costs, and boost patient satisfaction, leading to impressive growth and efficiency.
Why BizMagnets Hits Differently?
Listen up! Tired of those other platforms playing hide and seek with their fees? (We see you, sneaky charges!)
Here's The No-Cap Truth About Rolling With BizMagnets
- Pricing is clearer than your ex’s mistakes
- Support that supports (wild concept, we know!)
- Integration smoother than your favorite influencer’s content
Ready To Give Your Business That Main Character Energy?
If your WhatsApp game is weaker than hotel WiFi, we need to talk! BizMagnets is here to make your business communication smoother than your LinkedIn headshot (yes, the one you took 47 times).
Stop settling for:
- “Surprise!” fees hitting your inbox
- Support teams ghosting you faster than a bad date
- Tech headaches giving you main character problems
Start living for:
- Crystal clear pricing (because we don’t do drama)
- Growth that slaps
- Zero complications (period!)
So! Are you trying to glow up your business or what?
Ready to stop looking like a whole situationship and start being a POWER COUPLE with your customers? And let’s make your communication game stronger than your coffee order! No gimmicks, just reality.
Slide into our DMs (aka contact us) and let's:
- Make your WhatsApp Business API pop off.
- Turn your communication from “seen” to “slaying”.
- Get those results hitting harder than your Monday motivation.
Don’t be shy – hit us up! We promise we reply faster than your crush.
Spoiler alert: This could be the beginning of your business’s villain-to-hero arc!
Real talk, no filter, your business deserves this glow-up! Ready to understand the assignment? Let’s goooooo!
